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Common questions

Everything you need to know before working with us.

How long does a typical project take?
It depends on what you need. Websites ship on a schedule you pick: Rush in 5 business days, Standard in 15, or Flex in 30 to 45. Complex web apps like live inventory systems are scoped separately and can take longer.
Do you offer ongoing support after launch?
Yes. Every website build includes 30 days of post launch changes. After that, $50 a month covers hosting, security, monitoring and small updates: copy, images, buttons, new photos. That is the maintenance fee, and it is the only recurring cost on a website only engagement. Retainers are a different product and start at $2,500 a month.
What makes you different from other agencies?
We're a boutique agency, small by design. You work directly with the founder, not account managers. Every project gets senior-level attention, modern tech, and a focus on measurable results.
Do you work with businesses outside Phoenix?
Absolutely. While we love working with local Arizona businesses, we serve clients nationwide. Everything is handled remotely with regular video check-ins.
Can you do SEO on the site I already have?
No, and here is the honest reason. We do SEO on sites we build, because the work is markup, speed, internal structure and the ability to add pages properly, and none of that is possible on a build we cannot control. So we rebuild it, and the rebuild is inside the $2,500 a month rather than on top of it. You keep your domain, your content and every URL worth keeping, mapped one to one before launch. If you want your current site optimised in place, we are the wrong shop and we will tell you that on the first call.
Do you handle hosting and domains?
Yes. We deploy on enterprise grade hosting and manage your domain, DNS and SSL. Hosting, monitoring, security patches and small changes are bundled into a flat $50 a month maintenance fee on every website build. It is optional. Decline it and we hand off the code for you to host yourself.
What's included in the SEO retainer?
A custom website we build for you, hosting, technical and on page SEO, AI search optimization for ChatGPT, Perplexity and Gemini, Google Business Profile management, reputation management, local citations, link building, automated lead follow up, a review funnel, the Ninetyfifth Marketing App, and monthly reporting. $2,500 a month on a 90 day initial term, then month to month at the same price. The website alone is $2,500, so month one covers the build. If you already have a site, the rebuild is the same website and it is still included.
Do I need to pay for ads on top of your management fee?
Yes. Ad budget goes directly to Meta, never through us, and we never take a percentage of it. We charge a flat management fee from $2,500 a month. We recommend a minimum of $1,000 a month in ad budget on top of that for the data to mean anything.
Is there a contract?
Every retainer starts with a 90 day initial term. Most agencies ask for 6 to 12 months. We ask for 90 days because that is how long it honestly takes for this work to show up in your numbers. After day 90 the retainer continues month to month at the same price, with no renewal to sign and no new commitment. Website builds have no term at all: the build fee is one time and paid in full upfront.
What happens after the first 90 days?
Nothing changes except your freedom to leave. The retainer continues automatically at the same price, billed monthly, with no renewal notice and no rate increase. From day 91 you can end it at the close of any month.
How do I cancel?
Email us with 30 days notice. We finish the month that notice covers and then we are done. [PROVISIONAL, B49: if you end a retainer before the initial term is complete, the custom website that came with it is billed at its standalone price of $2,500 at the time of cancellation. Exact minimum term and interaction with unpaid months pending.] You keep the code, the content we wrote, the Google Business Profile, and every lead in the app.
Do you work with my competitors?
Not for SEO. We take one SEO client per industry, per city. There is one first page of Google for your trade in your city, so taking both of you would mean being paid twice to move you past each other. Paid ads and websites are not exclusive, because an ad account is bought rather than won and a website is a build rather than a competitive position. If we already run ads for a direct competitor of yours, we will tell you before you sign.
Can you build an AI chatbot for my business?
Yes. We build custom AI chatbots powered by Anthropic's Claude API. They handle FAQs, lead qualification, scheduling, and more, 24/7. It is available as an add-on on any website build, billed monthly.
Why is everything at least $2,500 a month?
Because below that the honest version of this work does not exist. What exists at a few hundred a month is a report, a scheduled post and an invoice. The $2,500 includes a custom website we sell on its own for $2,500, so the first month pays for the site and the work still happens.
What does corporate event coverage cost?
We quote it. A half day launch and a three day conference are not the same job and a published day rate would misprice both. Send the date, the venue and what you need back, and you get a fixed number in writing within one business day.
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